About Us: Entegrata is a market leading startup dedicated to revolutionizing the legal industry through advanced data analytics solutions. We have built a cutting-edge data Lakehouse for law firms, empowering them with actionable insights to make informed decisions.
Job Description: We are seeking an experienced Customer Experience Manager to join our team. This role is pivotal in guiding our clients to fully leverage Entegrata's capabilities, thereby transforming their data into strategic assets.
Location: Remote in the US and Canada.
Key Responsibilities:
Onboard and Implement New Customers: Guide customers through the initial setup and implementation process, ensuring a seamless transition and effective integration of our services, leveraging project management skills to coordinate and monitor project progress.
Data Integrations and Use: Manage the integration of customer data into their Entegrata Lakehouse. Gather requirements for reporting and customer AI projects and drive new use cases for data usage.
Drive Customer Adoption and Product Stickiness: Develop and execute strategies that build on existing and new use cases for data, centralized on the Entegrata data Lakehouse, to ensure product stickiness, customer satisfaction, and high renewal rates.
Actively manage customer outcomes: in addition to driving product stickiness, this role holds key responsibilities to manage customer relationships & customer outcomes through their lifecycle by utilizing Customer Success best practices and serving as Voice of Customer to internal teams (Product, Engineering) to optimize customer outcomes.
Occasional travel may be required (estimated 0-15%)
Qualifications:
Minimum of 5 years working in a law firm or software company in the legal vertical as someone leading technical implementations of enterprise systems.
Strong technical acumen with experience in data integration, APIs, cloud solutions, or enterprise software deployment.
Experience with customer onboarding and Implementation.
Experience with examining data, merging data from various systems together, and reporting.
Exceptional communication and problem-solving skills, with a consultative approach to customer engagement.
A background in general IT along with a good foundation of SaaS & PaaS basic architecture & concepts.
Preferred Qualifications:
Minimum 2 years of experience in Customer Success & Experience or Professional Services, particularly with SaaS or PaaS products.
Technical Expertise in Azure: general knowledge of Microsoft Azure, including but not limited to logically isolated subscriptions, encryption standards, and networking concepts such as peering and site-to-site tunnels.
Experience with Enterprise IT Projects: Familiarity with managing large-scale IT projects, including timelines, deliverables, and resource allocation.
Data Mapping and Integration: prior experience with merging data from multiple systems into a unified source of truth, enhancing data usability.
Experience working at a startup
Experience working hands-on with Product & Engineering organizations
Why Join Entegrata?
Innovative Environment: Opportunity to shape the customer experience strategy for a cutting-edge legal data integration platform.
Collaborative Culture: Work with a high-performing team that values collaboration, innovation, and customer success.
Competitive Benefits: Enjoy competitive compensation, benefits, and growth opportunities in a dynamic environment.
Competitive start-up salary
Flexible work hours and remote work options
401k, Medical, dental, vision and life insurance
Paid time off and holidays
Opportunities for professional growth and development
Potential for equity
This role is ideal for someone with a background in Customer Success, Project Management, and who has technical knowledge of data management and/or Azure environments. If you are looking to make a significant impact in a growing company, we encourage you to apply. Email tom.baldwin@entegrata.com with your resume to get started.